Return or Exchange
At Keswa, we aim to provide a clear and fair return and exchange process.
Please review the policy below carefully before submitting a request.
How to Request a Return or Exchange
All returns and exchanges are handled only through the Return or Exchange page on our website.
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Requests via WhatsApp, social media, or email will not be accepted
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Customers must submit the official request form on this page
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Each request is reviewed individually
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You will be contacted with the next steps once your request is approved
This process ensures accuracy, consistency, and faster handling.
Eligibility for Returns & Exchanges
A return or exchange request will be accepted only if all of the following conditions are met:
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The request is submitted within 14 days from the delivery date
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The item is unused, unwashed, and unworn
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Original tags, packaging, and accessories are intact
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The item shows no signs of use, damage, or alteration
Requests that do not meet these conditions will be declined.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Items marked as Final Sale
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Discounted or clearance items (unless defective)
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Items damaged due to misuse or improper care
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Items returned without submitting an official request through the website
Exchange Policy
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Exchanges are subject to availability
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Exchanges are limited to size or color only
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If the requested size or color is unavailable, the exchange request may be canceled
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Exchanges are processed after the returned item is received and inspected
Refund Policy
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Refunds are issued only after inspection and approval
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Approved refunds are processed to the original payment method only
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Shipping fees are non-refundable
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Refund processing time depends on your payment provider and bank
Shipping & Handling
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Keswa delivers to all governorates across Egypt
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Return and exchange shipping costs are the customer’s responsibility, unless the item is defective or incorrect
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Delivery timelines may vary depending on location and courier service
Defective or Incorrect Items
If you receive an item that is defective or incorrect:
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Submit a request through the Return or Exchange page
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Attach clear photos showing the issue
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Our team will review the case and provide the appropriate solution
Important Notice
Keswa reserves the right to:
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Approve or reject any return or exchange request
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Refuse items that do not comply with this policy
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Update or modify this policy at any time without prior notice
Submitting a request does not guarantee approval.
Contact Us
For inquiries related to returns or exchanges:
Website: http://www.keswastore.com
WhatsApp: +201011387451
Email: info@keswastore.com
