FAQs
Shopping & Orders
Yes. Once your order is shipped, you can track its status directly from your account page.
Tracking details may also be shared via WhatsApp or SMS when available.
Once an order is confirmed, it cannot be modified or canceled automatically.
However, you may contact our customer support via WhatsApp, and if it is still possible to assist, we will do our best to help.
Delivery times vary depending on your location.
Orders are shipped across all governorates in Egypt, and estimated delivery timelines will be shared after order confirmation.
Delivery & Returns
Yes. We deliver to all governorates and regions across the Arab Republic of Egypt.
All returns and exchanges must be requested through the Return or Exchange page on our website.
Requests submitted outside this page will not be processed.
Items can be returned or exchanged within 14 days of delivery, provided they are unused, unworn, and in their original condition with all tags attached.
Refunds are processed back to the original payment method only after the returned item is inspected and approved.
Store Credit is currently not available.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Payments
We offer secure payments through trusted payment gateways to ensure your information is protected at all times.
Support
For any inquiries or assistance, please contact us via:
- Website: http://www.keswastore.com
- WhatsApp: +20 101 138 7451
Our team will respond as soon as possible during working hours.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Contact usPlease allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
